Dear Mr. Minich,
In September I received my first correspondence from you. My conversations with you, Mr. Ladd, and Scott were very informative. You provided me with information that I would not have known.
Mr. Minich, are you aware there is an angel on your staff? Carol Sanborn is truly my guardian angel during this time of government forms, forms, and more forms. She is one of the most professional, yet kind, persons I have dealt with. She has restored my faith in the “system”.
Without Carol there is no way I could proceed with my disability claim. The paperwork is overwhelming. she is knowledgeable and understands the meaning behind the volumes of questions. Her patience when I am struggling to remember what happened six months ago is very reassuring.
Quite honestly, I would not have considered social security disability benefits had it not been for BTS Group and especially Carol Sanborn. Regardless of the final determination, my experience with your organization is well worth your fee and my time. Thank you!!